4dapp Privacy Policy

Welcome to 4dapp. We are committed to protecting and respecting your privacy. This Privacy Policy ("Policy") describes how 4dapp ("we", "us", "our") collects, processes, stores, and protects personal data relating to users ("you", "your") who access our website at 4dapp.lat and use the associated gaming services.

This Policy applies to all users of the 4dapp platform, including visitors who browse without registering, registered account holders, and any person interacting with our customer support or promotional channels. By using 4dapp, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.

4dapp operates under international gaming licensing standards. We recognise the obligations created by data protection legislation applicable to our user base, including Malaysian users who are subject to the Personal Data Protection Act 2010 (PDPA). This Policy is designed to align with those standards while maintaining the transparency our players deserve.

4dapp collects personal data in several ways, depending on how you interact with our platform. The categories of information we may collect include, but are not limited to, the following:

2.1 Registration and Account Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Username and password (stored in hashed form)
• Malaysian phone number
• Preferred language and currency (MYR)
• Country of residence

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and international gaming licensing requirements, we may request additional identity documents from you. This can include a copy of your MyKad (Malaysian national identity card), passport, or other government-issued identification. We also process proof of address and, where required, source-of-funds documentation.

2.3 Financial and Transaction Data

• Payment method details (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank account numbers)
• Cryptocurrency wallet addresses (BTC, ETH, USDT) where applicable
• Deposit and withdrawal history
• Transaction amounts, dates, and processing statuses

2.4 Technical and Usage Data

When you visit 4dapp, we automatically collect certain technical information via your browser or device.

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent on each page, and click-stream data
• Referring URLs (the site or link that brought you to 4dapp)
• Session duration and frequency of visits

2.5 Communications Data

If you contact our customer support team, participate in promotions, complete surveys, or engage with us via live chat or email, we retain records of those communications. This helps us resolve disputes, improve service quality, and maintain a clear history of any commitments made to you.

2.6 Responsible Gaming Data

Where you use our responsible gaming tools — such as setting deposit limits, activating session reminders, or requesting self-exclusion — we record those preferences and apply them to your account. This data is used solely for player protection purposes and is treated with the highest level of sensitivity.

4dapp processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data include:

• Account management: Creating, maintaining, and securing your 4dapp player account, including password resets and account verification.
• Service delivery: Enabling you to access and enjoy our full range of products — live casino, sportsbook, 4D lottery, slots, and crash games.
• Payment processing: Handling deposits and withdrawals via your selected payment method, including Touch 'n Go, Boost, Malaysian bank transfers, and supported cryptocurrencies.
• Identity verification and fraud prevention: Conducting KYC checks, verifying your age (21+), and monitoring transactions for unusual or potentially fraudulent activity.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) frameworks and international gaming licensing requirements.
• Personalisation: Tailoring your experience on 4dapp, including recommending games, displaying localised content relevant to Malaysian users, and showing promotions relevant to your gaming history.
• Customer support: Responding to your queries, resolving disputes, and improving our support quality based on interaction history.
• Marketing communications: Sending you news, promotions, and updates about 4dapp products — only where you have consented to receive such communications or where a legitimate interest applies. You may opt out at any time.
• Analytics and product improvement: Understanding how players use our platform so we can identify bugs, improve features, and develop new products.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing any limits or exclusions you have requested.

4dapp uses cookies and similar tracking technologies to operate core site functionality, remember your preferences, and gather analytical data about how our platform is used. A cookie is a small text file placed on your device when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the website to function. These enable features like logging in, maintaining your session, and processing secure transactions. Without these, 4dapp cannot operate correctly.
• Preference cookies: Remember your settings — such as your chosen language, preferred currency (MYR), and display preferences — so you don't need to re-enter them on every visit.
• Analytics cookies: Help us understand how players interact with our site — which pages are most visited, how long sessions last, and where users drop off. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect account integrity during your session.

You can control or delete cookies through your browser settings at any time. However, please be aware that disabling essential cookies will affect the functionality of the 4dapp platform and may prevent you from accessing certain features, including logging in or completing transactions.

We do not use third-party advertising cookies or cross-site tracking technologies to serve targeted advertisements from external ad networks.

4dapp does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may, however, share your information with trusted parties in the following circumstances:

• Service providers and processors: We work with third-party companies that help us deliver our services — including payment processors (such as Malaysian e-wallet and banking partners), identity verification providers, fraud detection services, and cloud hosting infrastructure. These parties are contractually bound to process your data only as instructed by 4dapp and to maintain appropriate security standards.
• Regulatory and licensing bodies: Where required under our international gaming licence conditions, we may share data with the relevant licensing authority for audit or compliance purposes.
• Law enforcement and legal obligations: We may disclose personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by law — for example, in connection with anti-money laundering investigations, fraud prevention, or other legal proceedings applicable in Malaysia or the jurisdiction in which we operate.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance where reasonably practicable.
• With your consent: In circumstances not covered above, we will ask for your explicit consent before sharing your data with any third party.

Where personal data is transferred to service providers located outside Malaysia, 4dapp takes reasonable steps to ensure that appropriate data protection safeguards are in place, consistent with international standards.

4dapp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active account data: Retained for the duration of your account's active status plus a minimum retention period following account closure, as required by our licensing obligations.
• Financial and transaction records: Retained for a minimum of seven (7) years in accordance with anti-money laundering requirements and standard financial record-keeping practices applicable in the gaming industry.
• KYC and identity documents: Retained for the period required by applicable AML regulations, typically no less than five (5) years after the business relationship ends.
• Support communications: Retained for up to three (3) years from the date of the interaction, unless the matter relates to an ongoing dispute or regulatory investigation.
• Marketing consent records: Retained until you withdraw your consent or as required to demonstrate compliance with applicable rules.

When data is no longer required, 4dapp securely deletes or anonymises it in a manner that prevents reconstruction or re-identification.

As a user of 4dapp, you have several rights in relation to your personal data. We are committed to honouring these rights in a timely and transparent manner.

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, structured format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly through your 4dapp account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where it has been processed unlawfully — subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a dispute or review is ongoing.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by following the unsubscribe instructions in any communication we send you.
• Right to data portability: Where technically feasible and legally applicable, you may request that your data be provided to you in a machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We aim to respond within 30 calendar days, though complex requests may take longer — in which case we will keep you informed of the expected timeline.

4dapp takes the security of your personal data seriously and implements a layered approach to protecting it against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. Our site operates exclusively over HTTPS.
• Encryption at rest: Sensitive data stored in our databases — including financial records and identity documents — is encrypted using AES-256 encryption standards.
• Access controls: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. Staff with access to sensitive player data receive regular security and data protection training.
• Two-factor authentication (2FA): We strongly encourage all 4dapp users to enable 2FA on their accounts to add an additional layer of protection.
• Fraud monitoring: Our systems continuously monitor for suspicious login activity, unusual transaction patterns, and potential account takeover attempts. Anomalies trigger automated alerts and human review.
• Regular security assessments: Our infrastructure undergoes periodic security reviews and vulnerability assessments to identify and address potential weaknesses.

Despite our best efforts, no system is completely immune to security risks. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, 4dapp will notify affected users without undue delay and take all reasonable steps to contain the impact.

4dapp is strictly an adults-only platform. All users must be at least 21 years of age to register and participate in any gaming activity on our platform. This age restriction applies to all Malaysian users in accordance with local gambling regulations and our commitment to responsible gaming.

We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all new accounts. If we become aware that a user under the age of 21 has registered on 4dapp, we will immediately suspend the account, void any associated balances, and securely delete the user's personal data.

If you have reason to believe that a minor has accessed or registered on 4dapp, please contact us immediately at [email protected] so we can take appropriate action.

The 4dapp website may contain links to third-party websites or services for informational or functional purposes. These third-party sites operate independently and are not covered by this Privacy Policy. 4dapp takes no responsibility for the privacy practices, content, or security of any external website you visit via a link from our platform.

We encourage you to review the privacy policy of any third-party site before providing them with any personal information. If you have concerns about how a third party handles your data, you should contact that organisation directly.

4dapp reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on the 4dapp platform informing users of the change.
• Where required by law or where changes are significant, send a direct notification to registered users via their registered email address.

Your continued use of 4dapp following the posting of any changes to this Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed of how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4dapp handles your personal data, please do not hesitate to reach out to our data protection team.

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Language: We accept enquiries in English and Bahasa Melayu.

We are committed to working with you to resolve any privacy concerns fairly and transparently. If after contacting us you remain unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.